Terms and Conditions


1.1 Payment Policy

We accept payments using all major credit and debit cards via our website or over the phone and via bank transfer into our account.

All online payments are conducted through Protx secure servers. There will be no contractual obligation between you and Bunting Queen for the supply by it to you of any product until such time as the goods are shipped and the credit card debited.

Any disputes or claims arising from such a contract will be subject to the jurisdiction of the English courts.

1.2 Placing an Order

When you place an order we need to know your name, address, credit card details and email address.

Credit card details are not stored online or locally on our computers. PayPal handle all our online payments.

Card payments can also be made over the phone, please call 01244 681990.

1.3 Security

Our website is secure. Credit card details are not stored online. We use secure SSL encryption systems for all transactions so you can shop in confidence.

1.4 Disclaimer

Bunting Queen does not expressly warrant that the information contained on this site is accurate, complete or totally current. Bunting Queen, its employees and representatives disclaim all damages arising from the use of this site or any of the content and information included in the site. This limitation of liability includes direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties implied or otherwise.

1.5 Prices

Bunting Queen makes every effort to ensure that all prices and product information are as accurate as possible. Prices and product availability may be changed without notice.


2.1 Returns

We offer a fair returns policy in line with the distance selling regulations.

Notify us of your reason and intent to return your goods within 7 days of delivery and we will happily refund you. Goods are returned at your cost unless there has been a mistake on our part. We do ask however that the goods are returned in their original condition and as you would expect.

NB: Personalised goods are non-refundable.

3.1 Duration

The rates quoted are generally for a 4 day hire period.  If variation on the number of days is needed we will quote on request.

3.2 Hire House Returns

In the event that bunting hired is not returned or returned in a condition rendering it unfit for re-hire, monies will be deducted from your deposit at a rate of £5 per metre. If the total deposit value does not cover the amount due, the balance will be payable by the customer.

3.3 Responsibility to Return Bunting Hired

It is the sole responsibility of the person named on the final invoice to ensure that the Bunting is returned to Bunting Queen by the agreed return date and returned in the condition it was received in as noted in 3.2.